Şok Marketler T.A.Ş, kişisel verilerinizin hukuka uygun olarak toplanması, saklanması ve paylaşılmasını sağlamak ve gizliliğinizi korumak amacıyla mümkün olan en üst seviyede güvenlik tedbirleri almaktadır.
Amacımız; 6698 sayılı Kişisel Verilerin Korunması Kanununun (KVKK) 10.maddesi gereğince ve sizlerin memnuniyeti doğrultusunda, kişisel verilerinizin alınma şekilleri, işlenme amaçları, paylaşıldığı kişiler toplanmasına ilişkin hukuki nedenler ve KVKK’den doğan haklarınız konularında sizi en şeffaf şekilde bilgilendirmektedir.

A) Veri Sorumlusu
KANUN uyarınca, Kişisel Verileriniz; veri sorumlusu olarak ŞİRKET tarafından aşağıda açıklanan kapsamda işlenecektir.

B) Toplanan Kişisel Veriler
Şok Marketler, aşağıda belirtilen metotlarla mağaza ziyaretleri sırasında güvenlik kameraları ile görüntü kaydı yapmakta, yapmış olduğunuz alışverişinizle ilgili olarak veya ileride yapacağınız alışverişlerle ilgili ve sınırlı olmak kaydıyla ve sadece sizin talebiniz dahilinde ilgili ürün tanıtımı ve/veya kampanya için tanıtım ve/veya kampanyanın niteliğine göre bazı kişisel verilerinizi toplamaktadır.

C) Kişisel Verilerin Hangi Amaçla İşleneceği
Kişisel verileriniz KVKK ile düzenlenen ilkeler ve işleme şartları uyarınca Şok Marketler T.A.Ş. işyerleri ve eklentilerinin belirli kısımları ile mağazalarında çalışanların, müşterilerin ve diğer üçüncü kişilerin güvenliğini sağlamak; hakimiyet alanı içerisindeki para ve kıymetli evrakı, her türlü eşyayı, veri saklanan, elektronik olan ve olmayan demirbaşları korumak; iş sürecinin mevzuata ve şirket politika, prosedür ve iş gereklerine uygun işlenip işlenmediğini gözlemlemek; gerek kişisel güvenlik gerekse iş sürecinin işleyişine ilişkin potansiyel tehlike arz eden durumları önlemek, iş sağlığı ve güvenliğini takip ve tesis etmek, sizleri ürünlerimizle ilgili tanıtım ve kampanyalardan haberdar edebilmek ve yararlandırabilmek gibi sebeplerle segmentasyon, profilleme, kişiye özel tanıtım ve kampanya yapabilme amaçlarıyla KVKK’nın 5. ve 6. maddelerinde belirtilen kişisel veri işleme şartları dahilinde işlenecektir.

D) İşlenen Kişisel Verilerin Kimlere ve Hangi Amaçla Aktarılabileceği
Kamera görüntüleri gerektiğinde kamera sistemini kuran şirket, polis, jandarma ve diğer güvenlik görevlileri, idari organlar ve yargı mercileri ile paylaşılabilecektir. Tanıtım veya kampanyalara özel olarak toplanan kişisel verileriniz ise ilgili tanıtım ve kampanya için çalışılan ajanslar ve Şok Marketler T.A.Ş’in bağlı olduğu Yıldız Holding A.Ş ve grup şirketleri ile paylaşılabilecektir.

E) Kişisel Veri Toplamanın Yöntemi ve Hukuki Sebebi
Kişisel verilerinizi güvenlik kameraları ve sizin talebiniz üzerine mağaza personeline tarafınızca bilgi verilmesi suretiyle toplanacak ve işlenecektir. Şok Marketler kişisel verileri toplarken açık rızanız, meşru menfaat ve sözleşmenin ifası hukuki sebeplerine dayanmaktadır.

F) Kişisel Veri Sahibinin KANUN’un 11. maddesinde Sayılan Hakları
Kişisel Veri sahipleri olarak, Kanun’un 11. maddesinden kaynaklanan haklarınıza dair taleplerinizi Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliği’nde belirtilen yöntemlerden birini kullanarak Şok Marketler Ticaret A.Ş.’nin Kısıklı Mahallesi Hanımseti Sokak No:35 B/1 34692 Büyük Çamlıca/İstanbul adresine veya sokmarketler@hs03.kep.tr iletebilirsiniz.
Kişisel verilere dair sair talep, görüş ve önerilerinizi e-posta yoluyla kvkk@sokmarket.com.tr e-posta adresine iletebilirsiniz.

Şok Marketler Ticaret A.Ş., takes the utmost possible level of safety measures to ensure legal collection, storage and sharing of your personal data and to protect your privacy.
Our purpose is to inform you in the most transparent manner in regard of collection of your personal data, purposes of processing of your personal data, the parties we share your data with, legal reasons for these actions and your rights in this context, both in accord with Article 10 of the "Personal Data Protection Law" numbered 6698 and in order to ensure your satisfaction.

a) Data Controller
In accord with Personal Data Protection Law numbered 6698 ("Law No. 6698") Yıldız Holding Şok Marketler Ticaret A.Ş. (“Şok Marketler”) may collect and process your personal data in capacity of data controller in the scope detailed below.

b) Purposes of Processing Personal Data
Şok Marketler may collect personal data in the categories of identity information, contact information, customer information, customer transaction information, transaction security information, legal action and compliance information and marketing and sales information from parties including potential customers, customers, employee candidates, employees, business partners and suppliers.
Collected personal data will be processes in accord with personal data processing conditions and purposes specified under Articles 5 and 6 of the Law No. 6698 for purposes of;
- Pricing and invoicing of products to make Şok Marketler products and services available for you, sale of products and services, performance of and follow up on works demanded by the customer in regard of purchases and/or used products and services, performance of after-sale services like product delivery, etc.;
- Planning and performance of customs and production operations and/or processes, planning and performance of supply chain management, planning and performance of customer relations management processes;
- Planning and performance of consulting, maintenance, support and reporting services;
- Complying with information recording, reporting, disclosing and taxation obligations and other obligations required by local and international legislations for preparation of records and documents and fulfilment of our obligations against you;
- Providing promotions, advertisements, campaigns, discounts, benefits, conditions, pricings, advantages and other benefits personalised for you in order to increase service and product quality and contacting you in this regard;
- Contacting you to provide you with the necessary information regarding services and products and necessity of the information technology requirements, system infrastructure and procured information technology support services;
- Traffic measurement for purposes of sales and marketing, cross-analysis, statistical analysis, segmentation/profiling and CRM studies;
- Measurement and improvement of customer satisfaction, complaint management, collection of opinions and recommendations regarding new services and products, collecting your problem-error reports and providing you with information regarding your complaints and demands;
- Reception of your orders, processing of your payments, ensuring logistical collaboration with third parties for dispatch of products, recommending products and services that might interest you, online behavioural advertisement and marketing, customer portfolio management, service quality measurement and improvement, communication, optimisation, auditing, risk management and control, promotion, analysis, interest determination, scoring, profiling, marketing, sales, advertisement and communication;
- Comparative offers for products and/or services, modelling, product studies and/or development on existing and new products, uses involving purposes related to all kinds of products and services in scope of applicable laws and regulations governing the acts specified under Yıldız Holding charter which involves your disclosure of personal data to Şok Marketler;
- Complying with information recording, reporting and disclosing obligations compelled by official institutions, fulfilling requirements of contracts and to perform legal obligations Şok Marketler is subject to in relation of enjoyment of these services;
- Management of financial operations, communications, market research and social responsibility activities, purchasing operations (demand, offer, assessment, order, budgeting, contract), internal company system and application management operations and legal operations towards the purpose of determining and implementing commercial and business strategies for Şok Marketler;
- Review and assessment of and response to claims and demands from official authorities or you.

c) Recipients and Purposes of Transfer of Processed Personal Data
Collected personal data may be transferred to the extent of purposes listed above to other parties including;
- Associates, shareholders and associates of Şok Marketler;
- Relevant bodies and organisations permitted in scope of the Tax Procedural Law, Social Security Institution regulations, Court of Accounts, Law on Prevention of Laundering of Criminal Revenues, Law on Prevention of Laundering of Illicit Monies, the Turkish Commercial Code, the Code of Obligations and other applicable legislations;
- Public offices and institutions, administrative authorities and legal authorities authorised under law;
- Related companies and associates in foreign jurisdictions;
- Consultants, auditors, attorneys and other third parties providing us with services;
- Real and legal bodies with whom we collaborate and acquire services from in scope of product/service comparison, analysis, assessment, advertisement and other purposes listed above, institutions and organisations partnering in these programs, organisations with whom we have agreements for transmission of messages sent to our customers, and cargo companies performing delivery of orders to you, in scope of the personal data processing conditions and purposes specified under Article 8 and 9 of Law No. 6698.

d) Methods and Legal Reasons of Personal Data Collection
Şok Marketler General Directorate collects your personal data in scope of legal provisions for the purposes listed above, in scope of performance of the contract, through various oral, written or electronic environment channels currently established or might be established in future, particularly including applications made through contracted internet sites, various organisations we provide support services to or receive support services from, real and/or legal bodies with whom we transact in scope of any legislation or contract, vendors, text message or electronic mail, interactive voice response system, our internet site and our mobile app, our call centres, and our social media accounts.

e) Rights of the Owner of Personal Data in accord with Article 11 of Law No. 6698
In case you contact us as owners of personal data regarding your claims related to your rights Şok Marketler will process and conclude your claim as soon as possible and in thirty days at the latest, according to nature of the claim. Responses to such claims will be free of charge up to ten pages. 1 Turkish Lira in processing fees will be collected for each page beyond ten. In case the response to the claim is presented on a storage environment like a CD or Flash memory the fee charged by our company will not exceed the cost of said storage environment.

In this scope, owners of personal data have the right to;

• Learn whether their personal data is processed or not;
• Demand information regarding their personal data if these are processes;
• Learn the purpose of processing of their personal data and whether these data are used in accord with specified purposes or not;
• Learn about the third parties in domestic and foreign jurisdictions to whom their personal data was transferred;
• Demand correction of their personal data in case of any omission or error in processing of these and conveyance of such corrections to third parties to whom their personal data was transferred;
• Even where the personal data is processed in accord with Law No. 6698 and other applicable laws, demand erasure or disposal of their personal data upon expiration of reasons requiring processing of the said data and conveyance of this requirement to third parties to whom their personal data was transferred;
• Protest against detrimental consequences arising against the favour of the owner of the personal data due to analysis of the processed personal data exclusively through automated systems; and
• Claim indemnification against damages arising from processing of personal data in violation of the law.

You can convey your claims regarding use of your rights listed above, drawn in Turkish language, in written form or using the registered electronic mail (KEP) address, secure electronic signature, mobile signature or the electronic mail address previously notified to Şok Marketler and registered in our systems, in accord with Article 13 of the Law No. 6698 and the General Notice on Procedure and Principles of Claim Applications to Data Controller numbered 30356 and dated 10 March 2018. Responses to applications will only include information directly related to applicant and no information will be provided regarding other family members of the applicant or any third party. Şok Marketler reserves the right to verify your identity before responding.

Your claim application must include;

a) Your name, surname and your signature, if the application is made in writing;
b) Your Republic of Turkey Identification Number for Turkish citizens or your nationality, passport number or identification number if you are a foreign national;
c) Your residence or work address for due service of official notices;
d) Your electronic mail address, phone number or fax number for due service of official notices;
e) Subject of your claim;

and other information and documentation related to your claim should also be enclosed with the application.
Written applications enclosed with necessary documentation can be addressed to our Company in capacity of data controller at its address Kısıklı Mahallesi Hanımseti Sokak No:35 B/1 34692 Büyük Çamlıca/İstanbul.

If you wish to submit an application through e-mail you can send you application to the e-mail address kvkk@sokmarket.com.tr. Applications through KEP system can be sent to our KEP address of sokmarketler@hs03.kep.tr
Based on the nature of your claim, necessary information and documents allowing identity determination must be provided to us without any omission or error. In case necessary information and documents are not duly provided as needed, Şok Marketler may experience disruptions in full and qualified performance of investigations made in response to your claim. In this case, Şok Marketler declares all legal rights of Şok Marketler are reserved. Therefore, your claim must be sent to include all necessary information and documents allowing due identity determination without any omission or error, based on nature of your claim.